Terms and Conditions

  1. This Credit Application and Purchase Agreement is entered into and performable in Dallas County, All orders to be placed and all amounts due for goods and services from Alexa Springs, Inc a subsidiary of TST/IMPRESO, INC. are payable to P.O. Box 202777, Dallas, Texas 75320-2777. TST/IMPRESO, Inc. is authorized by Customer to make any and all credit inquiries of Customer.
  2. ORDERS: Orders entered cannot be canceled, except upon terms that will compensate Alexa Springs, INC | TST/IMPRESO, against loss. All orders should be placed via fax, or email. Phone orders will be accepted but will require written confirmation prior to shipping/pick-up as an acknowledgment of verbal order placement.
  3. PRICING: All prices quoted by Alexa Springs are net prices and subject to change without Dealers should contact Alexa Springs for their current price list. All Special Price Quotes (SPQ’s) should be requested through a Alexa Springs Sales Representative or from your Alexa Springs. Customer Service Specialist. Quotations over 30 days are subject to review before acceptance and available for extensions given no changes in the market. A quotation is not an extension of credit.
  4. FREIGHT/SHIPPING: Prices are FOB Alexa Springs distribution points unless otherwise Carrier Selection is at the sole discretion of Alexa Springs. Freight rates are not guaranteed. Unless approved prior to delivery, additional charges will apply to the following, but not limited to Residential,Limited Access and Inside deliveries as well as well as services such as Sort & Segregate, Stacking, Lift Gate and Pallet Jack. Price quoted is for a single shipment, without storage from a Alexa Springs, Inc. manufacturing plant or warehouse. Special priority pickup or delivery service will be provided at current rate. Title for furnished work shall pass to the Customer upon delivery to carrier at shipping point, or upon mailing of invoices for finished work, whichever occurs first.
  5. ALL SPECIAL ORDERS OR CUSTOM RUNS will require customer signature on New Item Production Specification Customer shall have 72 hours from the date the order is received by TST/IMPRESO, Inc. within which to make any corrections, additions, or deletions in writing to the specifications recited in any acknowledgments. If not notified of any modifications, TST/IMPRESO, Inc. shall be free from any liability or responsibility to Customer for having prepared any order in accordance with said specification. Custom make items have a no return policy, unless there is a determinable quality issue with respect to workmanship or performance.
  6. OVERRUNS OR UNDERRUNS: TST/IMPRESO will make every effort to produce the quantity listed on special orders but reserves the right to exercise the industry standard custom run of 10% over/under policy.
  7. PRODUCTION SCHEDULES: Production schedules will be established and maintained by TST/IMPRESO, TST/IMPRESO, Inc. will do all possible to meet Customer’s requested shipping date but is not liable for damages if scheduling date is missed. TST/IMPRESO, Inc. will not be held liable for any delays due to state of war, riot, civil disorder, fire, strikes, accidents, action of Government or civil authority, and acts of God or other causes beyond the control of TST/IMPRESO, Inc.
  8. CONDITION OF COPY: Typesetting costs are based on the receipt of original copy or manuscript copy clearly typed or hand Condition of copy that deviates from this is subject to re-estimating and/or pricing review by TST/IMPRESO, Inc. at time of submission of copy with order.
  9. PRINTING: Register of any printing or carbons on any orders will be held to a tolerance of 1/12+. TST/IMPRESO, Inc.’s standard color inks will be used on all orders unless indicated If TST/IMPRESO, Inc. is to match any particular color of ink requested by Customer, TST/IMPRESO, Inc. does not guarantee absolute match.
  10. PREPARATORY MATERIALS: Artwork, type, plates, cuts, negatives, positives, and other items supplied by TST/IMPRESO, shall remain the property of TST/IMPRESO, Inc.
  11. ALTERATIONS: Alterations represent work performed in addition to the original furnished Any additional work will be charged at current rate.
  12. PROOFS: Proofs will be returned with the original copy. Corrections are to be made on proof copy and returned marked “O.K.” or “O.K. with corrections” and signed by the If revised proofs are desired, requests must be made when proofs are returned. TST/IMPRESO, Inc. regrets any errors that may occur through typesetting, but will not be held responsible for errors. If the work is printed per Customer’s okay, or if changes are communicated verbally, TST/IMPRESO, Inc. will not be responsible for errors if the Customer has not returned proofs marked “O.K.” or “O.K. with corrections and clearly indicated same.
  13. CUSTOMER FURNISHED MATERIALS: Paper stock, camera copy, negatives, color separations, inks, and other Customer furnished materials shall be manufactured, packed and delivered to TST/IMPRESO, Inc.’s specifications. Additional cost due to delay or impaired production caused by Customer furnished materials will be charged to the Customer.
  14. STANDARD INVOICE TERMS: Past due after 30 days. No shipments made to past due accounts. All accounts not paid by the 30th day following the date of invoice shall be considered thereafter to be past due. Eighteen percent (18%) interest per annum shall be charged on past due accounts. If the specified interest is higher than the rate permitted by law of the state of Customer’s business address herein, the interest rate is hereby decreased to the legal maximum. TST/IMPRESO, Inc. reserves the right to vary the terms, conditions and limits of a Customer’s open account without notice. Discount not allowed on freight charges. Discount not allowed on current items when account has other delinquent items.
  15. Customer authorizes TST/IMPRESO, , at its discretion, to obtain personal credit reports on individuals listed in this credit application and purchase agreement.
  16. Customer agrees that any partial payments tendered with accord and satisfaction endorsements on Customer checks are All such checks sent by Customer to TST/Impreso, Inc. shall be deposited with preservation of all rights of TST/Impreso, Inc. against the Customer.
  17. COLLECTION OF ACCOUNT: Customer agrees to pay for all costs of collection such as NSF fees, attorney’s fees and court costs incurred on all past due amounts.
  18. For any invoice disputes, contact your Customer Service Specialist for a formal inquiry. If the dispute warrants an adjustment, a Credit Authorization form will be completed, and a corresponding Credit number will be provided for submission with Deductions taken without prior authorization will be charged back to dealer account. All disputes must be requested for inquiry within 30 days of invoice.
  19. COLLECTION OF ACCOUNT: Customer agrees to pay for all costs of collection such as NSF fees, attorney’s fees and court costs incurred on all past due amounts.
  20. For any invoice disputes, contact your Customer Service Specialist for a formal inquiry. If the dispute warrants an adjustment, a Credit Authorization form will be completed, and a corresponding Credit number will be provided for submission with Deductions taken without prior authorization will be charged back to dealer account. All disputes must be requested for inquiry within 30 days of invoice.
  21. CLAIMS: Title of goods is passed to purchaser upon transfer of the Bill of Lading to the carrier (when product leaves TST dock). The recipient customer must note on the delivery receipt any shortages or damages at the time of delivery, including concealed damage, as specified on each shipping TST will not make any adjustments or accept any claims without delivery receipt verification, and if not provided, any disputes are exclusively between TST Dealer and the receiving customer. It is the customer’s responsibility to initiate any claim against the carrier, when the customer has selected the carrier.
  22. RETURNS: Products may not be returned without authorization from TST/IMPRESO. All returns must reference a Return Authorization number (RA). All claims must be made in writing within 60 days after shipment, including but not limited to, any type of defect, damage or shortage. No returns will be accepted on customer or special make items, unless it is a manufacturer’s defect. A 20% inspection and restocking charge will be applied against your account for the total value of the returned merchandise. Customer is responsible for all freight on both outgoing and return. Failure to make a claim within the stated period shall constitute irrevocable acceptance and admission that the goods fully comply with the terms, conditions and specifications. Once an RA has been provided, product must be returned within 14 days or is subject to being closed.
  23. LIABILITY: TST/IMPRESO, Inc.’s liability shall be limited to the stated cost per thousand of any defective Liability shall not exceed the actual cost for replacement of goods originally manufactured by TST/IMPRESO, Inc. and shall in no event include special or consequential damages, nor profits or profits lost.
  24. CUSTOMER’S INDEMNIFICATION: The Customer shall indemnify and hold harmless TST/IMPRESO, from any and all losses and costs for any claims or proceedings that are instituted against TST/IMPRESO, Inc. on grounds alleging that printing violates any copyright, or any proprietary interest or invades any personal rights. The Customer agrees to, at his expense, defend and continue the defense of any such claim that may be brought against TST/IMPRESO, Inc.
  25. SECURITY INTEREST: As security for payment of any sum due or to become due, TST/IMPRESO, shall have the right to retain possession of and shall have a lien on all Customers property in possession of TST/IMPRESO, Inc. including work in process and finished work. The extension of Credit, trade acceptances, and guarantee of payment shall not affect such security interest and lien.

EXCLUSION OF WARRANTIES: THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, ARE EXCLUDED FROM THIS TRANSACTION AND SHALL NOT BE APPLIED TO THE GOODS SOLD. THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION OF THE FACT HEREOF. ALL ADVERTISED PRICES, QUOTES, AND INVOICES ARE MADE PAYABLE IN U.S. CURRENCY (DOLLARS).

If you have any questions about these Terms and Conditions, please contact us.